At Moonbounce Inc. ("Moonbounce," "we," "us," or "our"), we are committed to protecting your privacy. This Privacy Policy describes how we collect, use, and disclose information about you when (a) you visit our website: https://moonbounce.io  ( the “Website”), or (b) access or use our content moderation platform as an individual (the "Self-Serve Offering") (the Website and Self-Serve Offering, collectively, the “Services”). By using or accessing the Services in any manner, you acknowledge that you accept the practices and policies described in this Privacy Policy and consent to our collection, use, and disclosure of your information as set forth herein.  Your use of the Self-Serve Offering is at all times subject to our Terms of Service. 

We do not currently provide the Services outside of the United States. If you are located outside of the United States, please do not provide your personal information to us.

We may update this Privacy Policy from time to time. We will notify you of material changes by posting a notice on our website, sending you an email, or by other reasonable means. Your continued use of the Services after any changes to this Privacy Policy have been posted constitutes your acceptance of the revised policy.

1.  SCOPE OF THIS PRIVACY POLICY

This Privacy Policy applies to: (a) visitors to our Website; and (b) individual users who access or use the Self-Serve Offering

Moonbounce's business model is primarily B2B: our customers are businesses that operate their own platforms, which may collect data from their end users and submit data to us. We do not intentionally request, require, or solicit personally identifiable information from end users of our customers' platforms or from our customers. However, because individuals may access or use the Self-Serve Offering and submit data to the same, we address potential incidental collection of personal data in this Policy.

2.  PERSONAL DATA WE COLLECT

2.1  Information You Provide Directly

When you create an account or use the Services, we collect the following categories of personal data that you voluntarily provide:

• Contact and Profile Information: your name, email address, company name, and related account registration details.

• Account Credentials: username and password (stored in hashed form) used to access your account.

• Payment and Billing Information: payment card details and billing contact information, which are processed and stored by our third-party payment processor. We do not store full payment card numbers on our systems.

• Free-Form Content: information you voluntarily enter in text fields, support requests, survey responses, or other communications with us.

2.2  Information Collected Automatically

When you visit our website or use the Services, we automatically collect certain technical and usage data, including:

• Usage and Telemetry Data: information about how you interact with the Services, including features accessed, actions taken, session duration, and performance and diagnostic data.

• Log and Device Data: IP address, browser type and version, operating system, referring URLs, and other standard server log information.

• Cookie and Analytics Data: data collected through cookies and analytics tools as described in Section 5 below.

2.3  Data Submitted Through the Services (Customer Data)

Individuals may submit data to the Self-Serve Offering in the course of using the same ("Customer Data"). Moonbounce does not intentionally collect personally identifiable information through Customer Data. Individuals are responsible for ensuring that any Customer Data they submit complies with applicable law and their own privacy obligations. To the extent Customer Data incidentally contains personal data, such data is handled in accordance with this Policy and the applicable Terms of Service.

3.  HOW WE USE YOUR INFORMATION

We use the personal data we collect for the following purposes:

3.1  Providing and Improving the Services

• Creating and managing your account and user profile.

• Processing transactions and billing.

• Providing you with the products, services, and information you request.

• Providing customer support and responding to your inquiries.

• Testing, research, internal analytics, and product development.

• Personalizing the Services and website content based on your preferences.

• Fraud protection, security monitoring, and debugging.

3.2  AI and Machine Learning Improvements

We use Customer Data and Usage Data (as such term is defined in the Terms of Service) to make improvements and enhancements to the Services, including to train, refine, and improve our AI models, methods, and techniques ("Improvements"). 

3.3  Marketing and Communications

• Marketing and promoting the Services to you.

• Sending you information about Moonbounce, the Services, and related updates.

• Responding to correspondence and contacting you when necessary.

You may opt out of marketing communications at any time by following the unsubscribe instructions in our emails or contacting us at legal@moonbounce.io.

3.4  Legal and Compliance Purposes

We may use personal data to fulfill our legal obligations under applicable law, regulation, court order, or other legal process; to prevent, detect, and investigate security incidents or illegal activities; to protect the rights, property, or safety of users, Moonbounce, or others; to enforce our agreements; and to resolve disputes.

We will not collect additional categories of personal data or use personal data for materially different or incompatible purposes without providing notice or obtaining your consent.

4.  HOW WE DISCLOSE YOUR INFORMATION

We disclose your personal data only in the circumstances described below. We do not sell or share your personal data (as those terms are defined under applicable law, including the CCPA) with third parties for their own direct marketing or advertising purposes.

4.1  Service Providers

We share personal data with third-party vendors and service providers that perform functions on our behalf, including:

• Hosting, technology, and infrastructure providers.

• Payment processing providers.

• Security and fraud prevention providers.

• Customer support and communication tools.

These service providers are contractually required to use personal data only as necessary to perform services for us and in compliance with applicable law.

4.2  Analytics Providers

We use website analytics tools to understand how users interact with the Services. These tools may collect information such as pages visited, time spent, and referring sites. This data is used solely for internal analytics and product improvement and is not shared for third-party advertising purposes.

4.3  Legal Requirements and Safety

We may disclose personal data to government authorities, law enforcement, or other parties when required by law, court order, or legal process; to protect the rights, property, or safety of Moonbounce, our users, or the public; or to enforce our legal terms.

4.4  Business Transfers

If Moonbounce undergoes a merger, acquisition, reorganization, bankruptcy, or sale of all or substantially all of its assets, personal data may be transferred to the acquiring entity as part of that transaction. We will notify you of any such transfer and any material changes to this Privacy Policy.

4.5  De-Identified and Aggregated Data

We may create aggregated, de-identified, or anonymized data derived from personal data (for example, aggregate usage statistics) that cannot reasonably be used to identify any individual. We may use and share such data freely for any lawful business purpose.

5.  COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar tracking technologies (collectively, "Cookies") on our Services. Cookies are small data files placed on your device that allow us to recognize your browser, understand how you use our Services, and improve your experience.

5.1  Types of Cookies We Use

• Essential Cookies: Required for the operation of the Services, such as enabling you to log into secure areas. Disabling these Cookies may make certain features unavailable.

• Analytics Cookies: Used to understand how visitors interact with our website and Services (e.g., pages visited, traffic sources). This data is used for internal analytics and product improvement only.

We do not use advertising or tracking Cookies for the purpose of serving targeted advertisements.

5.2  Managing Cookies

You can control Cookies through your browser settings. Most browsers allow you to refuse new Cookies, delete existing Cookies, or be notified before a Cookie is placed. Disabling Cookies may affect the functionality of certain parts of the Services. Please note that our Services do not currently respond to browser-based "Do Not Track" (DNT) signals. The Global Privacy Control (GPC) opt-out signal is not currently applicable to our data practices, as we do not sell or share personal data for cross-context behavioral advertising.

6.  CUSTOMER DATA AND PERSONAL DATA OBLIGATIONS

Moonbounce's makes available its services in two primary offerings – the Self-Serve Offering, and services designed for business customers (the “Platform Services”).   . Our Platform Services customers are solely responsible for the data they submit to the Platform Services, including ensuring they have obtained all necessary rights, consents, and permissions with respect to that data, and that the data complies with all applicable laws and our Terms of Service.

Platform Services customers agree not to transfer, share, or submit to Moonbounce any personally identifiable information subject to applicable data privacy laws or regulations without first executing a Data Processing Agreement with Moonbounce. Platform Services Customers wishing to enter into a Data Processing Agreement should contact legal@moonbounce.io.

7.  DATA RETENTION

Moonbounce does not collect or store personal data about end users of its customers' platforms in connection with the Self-Serve Offering. With respect to personal data of Website visitors, Self-Serve Offering users and Platform Services users, we retain such data for as long as necessary to provide the Services, Platform Services, or to fulfill the purposes for which it was collected, unless a longer retention period is required or permitted by applicable law.

Factors we consider in setting retention periods include: the nature of the data, the purpose for which it was collected, applicable legal or regulatory requirements, and whether the data is needed to resolve disputes or enforce agreements. When personal data is no longer needed, we securely delete or anonymize it.

8.  DATA SECURITY

We implement appropriate technical, organizational, and administrative security measures designed to protect personal data against unauthorized access, use, disclosure, alteration, or destruction. Moonbounce maintains a compliance program, reflecting its commitment to security, availability, and confidentiality controls.

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Please notify us immediately if you suspect any unauthorized access to your account.

While we work diligently to protect personal data, no data transmission over the internet or storage system can be guaranteed to be perfectly secure. We cannot warrant the absolute security of personal data that you transmit to or through the Services.

9.  CHILDREN'S DATA

The Services are not directed to children under the age of 16, and we do not knowingly collect personal data from children under 16. If you are under 16 years of age, please do not register for or use the Services or provide us with any personal data. If we become aware that we have collected personal data from a child under 16, we will promptly delete that information. If you believe that a child under 16 may have provided personal data to us, please contact us at legal@moonbounce.io.

10.  STATE LAW PRIVACY RIGHTS

10.1  California Residents

California residents have rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), as well as California Civil Code Sections 1798.83–1798.84. Subject to certain exceptions, California residents may have the right to:

• Know what personal data we collect, use, disclose, and sell about them.

• Request deletion of personal data we have collected from them.

• Request correction of inaccurate personal data.

• Opt out of the sale or sharing of personal data (note: Moonbounce does not sell or share personal data as defined under the CCPA).

• Not be discriminated against for exercising their rights.

To exercise these rights or to opt out of disclosures to third parties for direct marketing purposes, please contact us at legal@moonbounce.io. We will respond to verifiable consumer requests within the timeframes required by applicable law.

10.2  Other U.S. State Residents

Residents of other U.S. states that have enacted comprehensive privacy laws (including, but not limited to, Virginia, Colorado, Connecticut, Texas, and Oregon) may have similar rights with respect to their personal data. To the extent applicable, you may submit requests to access, delete, or correct your personal data, or to opt out of certain processing activities, by contacting us at legal@moonbounce.io.

10.3  Nevada Residents

Moonbounce does not sell personal data as defined under Nevada Revised Statutes Chapter 603A. Nevada residents may nonetheless submit opt-out requests to legal@moonbounce.io.

11.  THIRD-PARTY SERVICES AND LINKS

The Services may contain links to third-party websites or services. This Privacy Policy does not apply to those third-party properties, and we are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites or services that you access through our Services.

12.  CONTACT US

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Moonbounce Inc.

Privacy Inquiries: legal@moonbounce.io

Website: www.moonbounce.io